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Telehealth Services

Telehealth Services

Online Video Visits

Is a Scheduled Video Visit Right For Me?

Online scheduled video visits, or telehealth, is a great way to get help for many medical issues. While there are many things that can be done with a virtual visit, there are some things—like a full physical exam and medical testing—that can’t. In some situations, your provider might recommend scheduling an in-person visit for care.

How much will this visit cost?

There is no co-pay for a scheduled video visit. There is no cost to patients with Medicare Advantage. For patients with commercial insurance plans, a co-pay may be billed as determined by your insurance.

Make Your Video Visit a Success

  • Find a quiet, private place to have your visit. This will help ensure that both you and your doctor can talk openly about your healthcare, and that you will be able to hear each other.
  • Check whether you have a strong internet signal in that quiet, private place you found. If not, see if you can find something closer to your wireless router to ensure you have a strong enough signal for the appointment.
  • You will receive a text message with a link to download the pMD app. Please be sure to click and download promptly.
  • Please allow a 15-minute window for your appointment should your provider be a few minutes behind.

 Troubleshooting Tips

  • For technical device issues, please contact the pMD app support line at 1-800-587-4989.
  • For support issues or questions or to reschedule your visit, please reach out to our Telehealth Coordinator at 702-852-9207.

Document Icon   iPhone user guide

Document Icon   Android user guide

Document Icon   pMD tutorial

Online Video Visits Now Available

Contact us today to see if your next appointment is eligbile for an online video visit.

Home Health Monitoring App

myGeneration Senior Clinic patients now have access to a free downloadable application to help detect coronavirus/COVID-19 related symptoms in your home to reduce the spread of the virus and save lives. The application, called Harmonize Health, is now available for both iPhone and Android devices.

To register, please click here.

Part of being well is being heard.

What’s Happening at HealthCare Partners Nevada