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Frequently Asked Questions

Making sure you find answers is our top priority. If you can’t find answers to your questions in the list below, please don’t hesitate to call our Helpline at 702-932-8585 or 1-800-268-0864.

HealthCare Partners Nevada is now Intermountain Healthcare

Intermountain Healthcare is a well-respected regional health system and team of caregivers who serve the needs of people across the Intermountain West – with facilities from Utah to Idaho, and now southern Nevada. Additionally, we provide telehealth services and partnership agreements across a much broader area of the western U.S. Intermountain Healthcare has been recognized by national leaders as being among the top five health systems in the country, and is considered a model health system for providing high quality care at an affordable cost. Both HealthCare Partners Nevada and Intermountain Healthcare align in our missions and values of Helping People Live the Healthiest Lives Possible®.

While our name is changing, rest assured our dedication to providing you the highest-quality healthcare services stays the same. You will still have access to the same providers, care teams, locations, and services you have come to expect from HealthCare Partners Nevada. For example, if you are a myGeneration Senior Clinic patient, your primary care clinic will remain a “myGeneration Senior Clinic” and will be known soon as an “Intermountain Healthcare myGeneration Senior Clinic.” Furthermore, by the two companies joining together, our patients will have access to more specialists and the additional benefits a healthcare company receives as being part of a large system. HealthCare Partners Nevada was able to respond to patients needs during the COVID-19 pandemic as a result of the expertise, research and guidance provided by Intermountain Healthcare.

You will still receive the same high-quality healthcare from the providers and care teams you have come to know at the same locations. The strengths of HealthCare Partners Nevada are combined with the expertise of Intermountain Healthcare to create a stronger, more comprehensive regional healthcare system.

Your clinic experience will remain the same, though you may find accessibility increasing as this is one of Intermountain Healthcare’s goals for the southern Nevada region.

All of our HealthCare Partners Nevada providers will remain with us, so you will be able to continue seeing the provider you’ve come to know and trust.

Yes, the health insurance/pay plan you are currently on in 2020 will still be accepted. If you change health insurance during the open or special enrollment period, then you will need to verify whether this new plan is accepted by us.

Intermountain Healthcare is ranked in the top five of our nation’s health systems for innovation and brings 45 years’ experience in making care more accessible and affordable. It is a leading health system right here in the western region of the U.S., yet it has built a national reputation for unmatched clinical excellence, an industry-leading patient experience, a comprehensive virtual care/telehealth capability, and a sound operating model. Our combined strengths make this the perfect match to move southern Nevada’s regional health system forward, providing you with preventative care that allows you to live your healthiest life possible.

You will continue to experience the same high-quality care you’ve come to depend on but with the added benefit of being a part of a larger healthcare system with record of over four decades of setting industry standards for clinical excellence, quality, value, and patient experience. Intermountain helps clinics and healthcare providers get even better at the care they provide to patients, and brings the strength of a regional healthcare leader to build on the great care you are already receiving.

You will notice the Intermountain Healthcare signs, our new colors, and our logo. Our caregivers will be wearing Intermountain ID badges. But most of all you notice the same quality care experience you’ve come to know, and a continuing drive to get even better.

Intermountain Healthcare has a history of investing in and building healthy communities, partnering with like-minded organizations with a commitment to doing the same. In our community, Intermountain is a sponsor of the Las Vegas Raiders, Nevada’s first hometown NFL team! If you’ve driven through Henderson, you may have already noticed the Intermountain Healthcare Performance Center, which is the Raiders Training Facility and Corporate Headquarters. We also are a founding partner of Allegiant Stadium. We are excited about the long-term future of Nevada and are also thoroughly invested in community-based sponsorships and service opportunities. In addition to this, we are working to address systemic inequality by investing and expanding healthcare services in underserved communities and partnering with organizations that focus on addressing the social factors that contribute to inequity in our community.

Urgent Care

If you have a life-threatening emergency, immediately call 9-1-1 or go to the nearest hospital. Notify your health plan and call your doctor’s office as soon as possible.

If your urgent, non-life-threatening medical need occurs during your doctor’s office hours, call your doctor’s office directly. Our caring staff will assist you in scheduling an appointment with your doctor, with some same-day availability.

If your urgent medical need occurs after office hours, simply call your doctor’s office and your call will be directed to someone who can help you.

You may also visit an Intermountain Healthcare InstaCare clinic. Our urgent care clinics are staffed with doctors and nurses who are trained to treat urgent, non-life-threatening illnesses and injuries.

Yes, there are many benefits to visiting one of our urgent care clinics versus an emergency room. These benefits include:

  • Lower co-payments (consult your health plan for specifics)
  • More personalized care
  • Shorter wait times; no appointment is necessary
  • Your primary care provider will be notified of your urgent care visit and will be able to follow up with you

For a list of our InstaCare clinics, click here.

Check with your doctor’s office or contact us for other affiliated urgent care clinics or after-hours medical care options in your area.

Doctors, Providers, and Specialists

Assess your family’s medical needs and do research to see if the doctor you are interested in can offer those services. At Intermountain Healthcare, we have more than 300 primary care doctors to choose from in our network with offices throughout Southern Nevada. Additionally, our Helpline at 702-932-8585 or 1-800-268-0864 can supply you with information about all our primary care physicians and specialists. If you are part of a health plan, let your plan know which doctor you’ve selected.

We are contracted with a wide range of health plans, which means that if your health insurance coverage changes, you may be able to keep your Intermountain Healthcare, formerly HealthCare Partners Nevada, doctor.

If you are an HMO or PPO/EPO patient, call your new health plan and inform them that you want to keep your current Intermountain Healthcare doctor or look for your doctor in your new provider directory. Your health plan should allow you to change your doctor at any time.

If you should lose your insurance coverage altogether or you learn that your doctor is no longer available through your current health plan, immediately call your doctor’s office or our Patient Support Center at 702-932-8585 to discuss how you can continue to receive care from your doctor.

Yes, you can change your primary care provider within Intermountain Healthcare at any time. With more than 300 doctors from more than 40 conveniently-located neighborhood offices, we are confident that we have the right provider for you. Simply call your doctor’s office or our Helpline at 702-932-8585 or 1-800-268-0864 for assistance.

If you are currently enrolled in a plan that does not allow you to access our doctors, you can speak to your Benefits/Human Resources director and indicate that you want to continue seeing your current Intermountain Healthcare doctor. Ask if there are any other options offered through the company that would accommodate your request.

Certain medical conditions may require you to see a specialist. Intermountain Healthcare has a wide network of specialists and other healthcare providers to serve your medical needs. Your primary care provider can help you get the process started.

Some health plans give patients the ability to self-refer for certain specialty services, such as obstetrics/gynecology or a mammogram, without the authorization from your doctor. If you have health insurance, check your health plan benefits to see what services you can receive without prior authorization.

HMO patients need to get authorization for most services. However, fee-for-service or cash pay patients can see any Intermountain Healthcare specialist or receive any treatment you need without prior authorization. Simply call the specialist’s office.

Of course! We strive to create an excellent experience for you as a patient. If you are satisfied with your experience, we believe the greatest form of flattery is telling a friend or family member. If your friend or family member is interested to meet one of our providers, they can call 1-888-715-4922 and one of our representatives will help them schedule an appointment.

Insurance

We accept a variety of health plans. Click here for a complete listing.

Unlike people who are covered by an employer-sponsored health plan, people who are eligible for Medicare can change health plans at any time. Before you make any decisions about your health plan changes, speak with your doctor to make sure your decision will not affect the care you need.

Health insurance plans provide members with health coverage. There are different types of health insurance plans, such as HMOs and PPOs. The health insurance plan contracts with medical groups, such as Intermountain Healthcare, hospitals, and other medical providers to provide care to their members — you, our patient. We are not an insurance plan. We are your doctors and care teams; we provide you with your medical care.

Hospital Care

Intermountain Healthcare wants to make sure that your hospital stay is a positive, healing experience. That is why we have inpatient care teams of doctors, called hospitalists, and care managers located in our affiliated hospitals who partner with your doctor to care for you when you need it the most. From admission to discharge, our goal is to coordinate and oversee your care to get you well and home to your family.

Prescription Refills

If you are a new patient, bring your medications on your first visit with your doctor. He or she will approve refills that you may need at that time.

If you are a current patient and you have a prescription that you need refilled, you do not need to call your doctor. Call your pharmacy when you are down to a three-day supply of medicine.

If you have used up all the authorized refills on your prescription, you will need to get a prescription renewal authorized by your doctor. Call your doctor, or your pharmacy will need to call your doctor, to request authorization to renew the prescription.

If you want a new prescription, you must see your doctor.

For information about your pharmacy benefits, call your health plan.

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